The Service Center lets you publish your wiki articles and make them available to your own customers through a streamlined, standalone interface.
The Service Center is a stripped-down version of the Unusual Suite application with two tabs:
No sign-up is required to use the Service Center. It operates with an anonymous connection using a dedicated 'anonymous' user that is added automatically to the database.
You can customise the product name and logo shown in the Service Center. Go to 'My Account' in the top right ⟶ 'More tools' ⟶ 'Configure service center'.
The configuration dialog also includes an option to open the Service Center when a user clicks a reference link in an AI-generated ticket response. This encourages customers to use the Service Center for future questions before raising a new support ticket.
The configuration dialog includes an option to show or hide the 'Wiki' tab. If 'Show wiki tab' is unchecked and a user clicks a reference in Power-Chat, Unusual Suite checks whether the referenced wiki article has an 'External link' property set. If it does, that web page opens in a new browser tab.