Power-Chat is an AI-based chat feature — similar to ChatGPT — that works on your company's knowledge. It answers your queries using the know-how you've built up in your wiki articles and documents.
Click the 'Search' icon in the top right to open a new search tab. Then click the 'Power-Chat' icon in the top right to enter the Power-Chat window. Type your query in the bottom section and submit it to begin your AI conversation.
Power-Chat searches your wiki articles and documents for matching information, then calls the external AI to compose a reply. The response includes references to the wiki articles and documents used to craft it. Refine your query to continue the conversation.
Click the 'Start a new Power-Chat on a different topic' icon in the top right to reset the session and begin a fresh conversation on a new subject.
Click the 'Power-Search' icon in the top right to switch back to Power-Search.
You can run Power-Chat on any explicitly selected set of records. Click the 'Power-Chat' icon on the relevant screen — projects, contacts, organizations, activities, wiki articles, emails, issues, tickets, or documents — to open a new Power-Chat session on those records.
If a Power-Chat tab is already open, you can add the current record to the existing session or start a new one. This lets you combine any mix of projects, contacts, organizations, activities, wiki articles, emails, issues, tickets, and documents in a single session.
Power-Chat uses Retrieval-Augmented Generation (RAG). When you save a wiki article or document, Unusual Suite converts it to plain text and then to a vector of floating-point values — known in AI as 'embeddings'. These vectors are stored in a vector database that supports similarity search.
When you submit a query, it's converted to the same kind of vector and the database runs a 'nearest neighbour' search to find the best-matching content. Those matches are passed to the AI together with your query, and the AI composes its response.
This process has no built-in memory. For follow-up questions on the same subject, Unusual Suite feeds your prior queries along with your current one to the AI so it can maintain context.