Tracking Changes, History

Unusual Suite tracks changes on contacts, documents, issues, organizations, projects, and tickets. This lets you see who changed what and when.

View the Changes on a Record

To view the changes on a record — for example, a project — open the record for editing and click the 'Show history' icon in the top right. A Power-Grid opens and shows all prior versions of the record. Properties that have changed are displayed with a colored background.

You can configure, sort, and filter the columns the same way you would in a regular Power-Grid. The current version of the record is pinned at the top of the history Power-Grid, above the header row. It stays in place and doesn't move when you sort or filter the columns. Every row in the history Power-Grid shows who made the change and when.

By default, history entries are sorted from newest to oldest. Click any row to inspect the full details of that history entry.

Understand Which Properties Are Tracked

The following properties are tracked for changes:

  • Any editable property of the tracked data types
  • Email, phone, and social media links
  • Custom fields

View the History of a Note

Notes use their own tracking logic. Every note item has a 'Show history' icon in the top right. Clicking it opens previous versions of the note in read-only mode. To reuse the content of a prior version, click the 'Copy to clipboard' icon in the top right and paste the content into any editor.

Understand the Limitations

Changed content from the Unusual Suite text editor is displayed as the fixed label HTML rather than showing the actual text that changed.

History records can hold references to other records — for example, a contact can reference a title. If that referenced title record is later deleted, the Title property on the history record goes blank. This affects how the tracking history appears, but the history records themselves are kept and are not removed.

Changes to collections on a record are not tracked. For example, changes to addresses on a contact are not tracked. Changes to labels are also not tracked.

There is no entitlement checking on history records. If a user can access a record, they can access all historical versions of that record — even if they didn't have access to the record at the time a particular change was made.