Configuration

The Configuration module is where you customise how Unusual Suite behaves across every area of the application. Open it from the main navigation, then use the dropdown selector in the top-left corner to choose a configuration category.

Choose a Configuration Category

The dropdown at the top left of the Configuration module lists every available category. Select one to load its settings in the panel below. The sections that follow describe what each category controls.

Manage Email Accounts

Add and configure the email accounts Unusual Suite uses to send and receive messages. Each account can be linked to inboxes that drive the Emails module.

Manage Email Templates

Create and edit reusable HTML email templates. Templates are available when composing emails, invoices, and quotes. See also Variables, which let you insert dynamic values into templates.

Manage Email Addresses (Spam)

Maintain a list of email addresses and domains that Unusual Suite treats as spam. Incoming messages from these addresses are filtered out automatically and never appear in your inboxes.

Configure Workflows

Workflows automate recurring tasks such as importing contacts from external accounts. Define, enable, and schedule your workflows here.

Configure Custom Fields

Custom fields let you attach extra data to records such as contacts, organisations, projects, and tickets. Add fields here, then they become available on each record's detail view.

Configure Project Stages

Define the stages a project moves through from creation to completion. Each stage can have its own colour, and the list of stages drives the project Kanban board.

Configure Activity Types and Priorities

Customise the types and priority levels available when creating activities. Activity types define the nature of work (call, meeting, task, etc.). Priorities control urgency ordering in lists and the Kanban board.

Configure Ticket Stages

Define the stages a ticket passes through. Stages appear in the ticket Kanban board and can be used as workflow triggers.

Configure Ticket Queues

Ticket queues group incoming tickets by team, topic, or channel. Assign queues to email accounts so that inbound messages create tickets in the right queue automatically.

Configure Ticket Types

Ticket types let you classify tickets by the kind of request — bug, question, feature request, and so on. Types can be used to filter and report on ticket volumes by category.

Configure Issue Stages

Issue stages define the progression of an issue from open to closed. Stages are displayed in the issue board and can trigger workflows on transition.

Configure Issue Types

Issue types categorise the kind of work an issue represents — feature, bug, improvement, etc. Assign a type when creating an issue to make filtering and reporting easier.

Configure Labels

Labels are colour-coded tags you can apply to contacts, organisations, projects, tickets, issues, and other records. Create a shared label vocabulary here so your team uses consistent terminology across modules.

Configure Profiles (Entitlements)

Profiles control what each user can see and do. Assign a profile to a user to grant or restrict access to modules and individual actions such as creating records, editing fields, or publishing content.

Configure Invoice and Quote Settings

Set global defaults for invoices and quotes — including your company details, tax rates, payment terms, numbering sequences, and the default template used when generating documents.

Configure Variables

Variables are named placeholders you define once and reuse across email templates, invoice layouts, and other documents. When a document is generated, Unusual Suite replaces each variable with its current value.

Configure Data Retention

The data retention setting controls how long Unusual Suite keeps historical, stale, or deleted data before permanently purging it. This covers deleted timeline entries, log records of deleted entities, old notifications, soft-deleted documents, and historical records for all data types that support history — including projects, contacts, organisations, documents, and notes.

The default retention period is 30 days. Only the user whose email address matches the one used during Unusual Suite registration can change this setting — having an administrator profile alone is not sufficient.

Configure AI

Set up the artificial intelligence integration used across Unusual Suite for features such as email summaries, document summaries, and content extraction. Enter your API keys for the supported providers and choose which model to use for each capability.